1. Scope
This Privacy Policy applies to all methods of communication and interaction with us, including our website, mobile applications (if applicable), email, SMS text messaging, phone calls, and in-person data collection.
2. Information We Collect
We may collect the following categories of personal information:
- Personal identifiers (name, address, email, phone number)
- Account information (username, login credentials)
- Payment information (credit/debit card details, billing address)
- Device and browsing information (IP address, cookies, browser type)
- Location data (if provided or collected via app)
- Any information you provide voluntarily via forms, surveys, or customer service interactions
3. How We Collect Information
We collect information:
- Directly from you (forms, account creation, checkout, customer service)
- Automatically through technology such as cookies, tracking pixels, and analytics tools
- From third parties (partners, referrals, marketing service providers)
4. How We Use Your Information
We use your information to:
- Provide and improve our products and services
- Process transactions and billing
- Respond to inquiries and provide customer service
- Send you marketing communications (email, SMS, postal mail)
- Prevent fraud and enhance security
- Comply with legal obligations
7. State Privacy Rights
Residents of California, Virginia, Colorado, Connecticut, and Utah have rights under state privacy laws, including the right to:
- Access the personal information we have about you
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt-out of the sale or sharing of your personal information
To exercise these rights, contact us at the email or mailing address provided below.
8. Marketing Communications
We may send you marketing communications via email, SMS, or phone.
We will not share your Text message opt-in or consent status with any third party for purposes unrelated to providing the messaging service.
We may share this data with vendors who help us deliver text messages, including platform providers and phone companies.
You may opt-out of:
- Email marketing by clicking ‘unsubscribe’ in our emails
- SMS marketing by replying STOP to any message
- Phone marketing by requesting to be placed on our do-not-call list
9. Message Frequency & Rates for SMS
Message frequency varies based on your interactions with us. Message and data rates may apply. Please check with your wireless provider for details.
10. Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with the "Effective Date" at the top.